Terms & Condition

These Terms and Conditions apply to all registrations and purchases made for JAFF Market, including Exhibitor Booths, Accreditations, Day Passes, program registrations, and other services offered through JAFF Market’s official platforms.

By registering for or purchasing any JAFF Market product or service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Registration and Account Information

  • Participants must provide complete, accurate, and up-to-date information during registration.
  • Each participant is responsible for maintaining the security of their account, registered email address, QR code, payment information, Accreditation badge, Day Pass wristband, and other registration credentials.
  • The Organizer is not responsible for any loss, misuse, or unauthorized access resulting from a participant’s failure to protect their account or registration credentials.
  • JAFF Market reserves the right to request additional information or supporting documents to verify a participant’s identity, professional affiliation, eligibility, or registration details.
  • Registration may be rejected, suspended, or canceled if the information provided is false, misleading, incomplete, duplicated, or cannot be verified.

Purchases and Payment

    • All orders are subject to availability and are confirmed only after full payment has been successfully received and verified.
    • Payment must be completed within the following time limits:
      • Virtual Account and card payments: within 24 hours after the payment request is issued.
      • QRIS payments: within 24 hours after the QRIS code is issued.
  • Orders that are not paid within the applicable time limit may automatically expire or be canceled. Participants may be required to create a new order, subject to availability and the prevailing price.
  • Participants are responsible for reviewing the selected product, participant information, currency, price, and payment details before completing the transaction.
  • Any bank charges, card fees, currency conversion fees, taxes, or other transaction-related charges imposed by a third party are the participant’s responsibility unless expressly stated otherwise.
  • Proof of payment does not by itself grant access to JAFF Market. Access is subject to successful registration verification and the issuance of an official Accreditation badge, Day Pass wristband, or other access credential.

Accreditation Badge and Day Pass Wristband

  • Accreditation Badges, Day Pass Wristbands, and other official access credentials are issued solely for use by the registered participant.
  • Access credentials may not be transferred, resold, duplicated, reproduced, shared, or used by another person without the Organizer’s prior written approval.
  • The name and information displayed on an Accreditation Badge must correspond to the registered participant. The Organizer may request a valid government-issued photo ID before issuing an Accreditation Badge or granting access to the venue.
  • Participants must wear or clearly display their Accreditation Badge, Day Pass Wristband, or other required access credential while inside the JAFF Market venue and present it upon request.
  • Participants who cannot present a valid Accreditation Badge, Day Pass Wristband, or other official access credential may be refused entry or removed from the venue.
  • Lost, stolen, damaged, or misplaced access credentials must be reported to the Organizer immediately. Any replacement is subject to verification, availability, and an applicable replacement fee.
  • The Organizer is not responsible for the unauthorized use of an Accreditation Badge, QR code, Day Pass Wristband, or other access credential resulting from a participant’s negligence.
  • Each registration category provides different access rights. Participants may only enter the areas and attend the programs included in their registration category.
  • A Day Pass provides limited access to designated areas on the date stated on the pass. It does not include access to industry programs, meetings, screenings, databases, or other accreditation-only activities unless expressly stated otherwise.
  • Access to certain sessions, screenings, meetings, lounges, or activities may be subject to capacity, advance booking, invitation, or additional eligibility requirements.

Exhibitor Booths

  • An Exhibitor Booth purchase provides the purchasing organization with the right to use the allocated booth space during JAFF Market, subject to the applicable Exhibitor Guide, Booth Design and Rules, operational deadlines, and venue regulations.
  • Booth allocation, location, size, facilities, and included benefits are determined by the purchased package and the Organizer’s final confirmation.
  • Exhibitors may not assign, share, sublet, or resell their booth space to another party without the Organizer’s prior written approval.
  • Exhibitors are responsible for their booth personnel, equipment, materials, activities, installation, operation, safety, and compliance with the Organizer’s technical and venue requirements.
  • The Organizer may require exhibitors to remove any material, activity, equipment, or display considered unsafe, unlawful, disruptive, misleading, offensive, or inconsistent with JAFF Market’s standards.
  • Failure to meet payment, design, technical, content, or installation deadlines may result in adjustments to the booth, cancellation of particular benefits, or cancellation of the booth without compensation, where permitted under the applicable Refund Policy.

Refunds, Cancellations, and Exchanges

  • Except as expressly provided in the JAFF Market Refund Policy, purchased Exhibitor Booths, Accreditations, and Day Passes cannot be canceled, exchanged, transferred, or refunded.
  • Refund requests may be considered in the circumstances specified in the applicable Refund Policy, including:
    • Cancellation of JAFF Market by the Organizer;
    • A verified technical error resulting in a duplicate or incomplete transaction; or
    • The participant receiving a product different from the product purchased.
  • All refund requests are subject to verification and approval by the Organizer.
  • Approved refunds may exclude bank charges, payment-gateway fees, currency conversion costs, and other non-recoverable third-party charges.
  • The JAFF Market Refund Policy forms part of these Terms and Conditions.

Event Access and Schedule

  • JAFF Market 2026 is scheduled to take place from 28–30 November 2026 at Jogja Expo Center, Yogyakarta, Indonesia.
  • Access arrangements may vary by day and registration category. Participants must follow the access information published on the official JAFF Market website, registration platform, and event materials.
  • The Organizer reserves the right to change the schedule, venue layout, room allocation, program format, speakers, guests, exhibitors, meeting arrangements, capacity, or access requirements when reasonably necessary.
  • Program schedules, speakers, projects, exhibitors, and other announced participants remain subject to change. Unless otherwise provided under the Refund Policy, such changes do not automatically entitle participants to a refund.
  • Purchasing an Accreditation, Day Pass, or Exhibitor Booth does not guarantee admission to activities with limited capacity or activities requiring a separate booking or invitation.
  • The Organizer does not guarantee that participation will result in meetings, transactions, financing, distribution, investment, employment, partnerships, media coverage, or any other commercial outcome.

Participant Conduct

  • Participants must comply with all instructions issued by the Organizer, venue management, security personnel, and relevant authorities.
  • Participants must behave professionally and respectfully toward other participants, staff, speakers, exhibitors, guests, and service providers.
  • Harassment, discrimination, intimidation, violence, disruptive behavior, unauthorized commercial solicitation, illegal activity, or conduct that endangers others is prohibited.
  • Participants may not bring prohibited, hazardous, illegal, or dangerous items into the venue.
  • The Organizer reserves the right to refuse entry, revoke a badge, or remove any person whose conduct violates these Terms, venue rules, applicable law, or the safety and integrity of JAFF Market.
  • Unless required by applicable law or provided under the Refund Policy, participants removed for violating these Terms will not be entitled to a refund or compensation.

Children and Minors

  • Children aged five years and above must hold the appropriate entry credential where public access is permitted.
  • Children and minors must be accompanied and supervised by a parent or responsible adult at all times.
  • Certain professional programs, restricted areas, screenings, or activities may impose additional age requirements.
  • The accompanying parent or responsible adult is responsible for the child’s safety, conduct, and compliance with these Terms.

Photography, Recording, and Media Coverage

  • JAFF Market may be photographed, filmed, livestreamed, or otherwise recorded by the Organizer, its partners, and accredited media.
  • By attending JAFF Market, participants acknowledge that their image, voice, name, professional affiliation, or participation may appear incidentally in event documentation and communications.
  • Such materials may be used for event reporting, documentation, publicity, archival, and promotional purposes across the Organizer’s websites, social media channels, publications, and other communication platforms, subject to applicable law.
  • Participants must comply with photography and recording restrictions applicable to specific sessions, screenings, meetings, pitches, projects, or confidential materials.
  • Participants may not commercially record, reproduce, broadcast, or distribute JAFF Market content without prior authorization from the Organizer and any relevant rights holder.

Intellectual Property and Participant Materials

  • All JAFF Market names, logos, designs, website content, program materials, publications, videos, and other Organizer-produced materials are protected by applicable intellectual property laws.
  • No JAFF Market intellectual property may be copied, modified, reproduced, distributed, or used commercially without prior written permission.
  • Participants remain responsible for all materials they submit, display, present, screen, distribute, or upload.
  • By providing materials to JAFF Market, participants confirm that they hold the necessary rights and permissions and that the materials do not infringe any third-party rights or applicable laws.
  • Program-specific intellectual property, confidentiality, and submission provisions may be governed by additional regulations applicable to the relevant program.

Personal Data and Privacy

  • JAFF Market may collect and process personal data required to:
    • Create and manage participant accounts;
    • Process registrations and payments;
    • Verify identities and eligibility;
    • Issue badges and access credentials;
    • Facilitate event operations, meetings, and participant services;
    • Provide important administrative and event-related communications;
    • Maintain security and prevent fraud; and
    • Comply with legal and regulatory obligations.
  • Personal data will be processed in accordance with applicable data-protection laws and JAFF Market’s Privacy Policy.
  • Where a service includes access to a participant or accreditation directory, the participant will be informed which profile information may be visible to other authorized users.
  • Participants are responsible for ensuring that any personal data submitted on behalf of another person has been provided lawfully and with the necessary authorization.
  • Questions or requests concerning personal data may be submitted to [email protected].

Marketing Communications

Administrative messages essential to a participant’s account, transaction, registration, access, security, or participation may be sent regardless of marketing preferences.

Participants may separately choose to receive JAFF Market newsletters, promotional materials, event announcements, partnership information, and other marketing communications. Marketing consent may be withdrawn at any time through the unsubscribe link included in each marketing email or by contacting [email protected]. Withdrawing marketing consent will not affect registration or access to purchased services.

Force Majeure

  • The Organizer will not be liable for any delay, modification, interruption, postponement, relocation, or cancellation caused by circumstances beyond its reasonable control.
  • Such circumstances may include natural disasters, severe weather, fire, flood, epidemic, pandemic, government restrictions, security threats, civil disturbance, labor disruption, transportation disruption, venue unavailability, utility failure, or technical failure.
  • In such circumstances, the Organizer will determine the appropriate arrangements, including postponement, relocation, format changes, substitution, credit, or refund, subject to applicable law and the Refund Policy.

Liability

  • Participants attend and participate in JAFF Market at their own risk and remain responsible for their personal belongings, equipment, health, travel documents, transportation, accommodation, insurance, and related expenses.
  • The Organizer is not responsible for lost, stolen, or damaged personal property except where directly caused by the Organizer’s proven negligence or as otherwise required by law.
  • To the extent permitted by applicable law, the Organizer will not be liable for indirect, incidental, consequential, or commercial losses arising from participation in JAFF Market.
  • Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

Changes to These Terms

  • The Organizer may update these Terms when reasonably necessary to reflect operational, security, legal, regulatory, payment, or event-related changes.
  • The latest version will be published on the official JAFF Market website together with its effective date.
  • Material changes affecting an existing purchase should be communicated through the registered email address or official JAFF Market channels where reasonably practicable.

Governing Law

These Terms and Conditions are governed by the laws of the Republic of Indonesia. Any dispute arising from these Terms or participation in JAFF Market should first be resolved through good-faith consultation between the parties. If no resolution can be reached, the dispute will be handled in accordance with applicable Indonesian law.

Contact and Official Information

For customer support or questions concerning these Terms and Conditions, contact:

Email: [email protected]
Instagram: @jaffmarket
Website: https://jaff-market.com

 

Participants should refer to the official JAFF Market website and social media channels for the latest event information.